Tube8 Privacy Policy — Our Commitment to Your Data
This document explains how tube8 collects, uses, stores, and protects the personal information of users in Malaysia.
Last updated: January 2026
What Information Do We Collect?
Account Information
During registration, tube8 collects your full name, email address, phone number, date of birth, and residential area details in Malaysia. This information is required to verify your identity and confirm that you meet the minimum age requirement.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, screen resolution, and system language. This helps us optimise the platform for the best experience on your smartphone or tablet.
Payment Information in MYR
Transaction details including bank name, account number (partially masked), deposit and withdrawal amounts in MYR are recorded for processing and financial record purposes. We do not store full card numbers in our systems.
Usage & Session Data
Information about games played, session duration, login frequency, game preferences, and interface interactions is collected to improve the user experience and detect any suspicious activity.
How Is This Information Used?
Tube8 uses the information collected for the following purposes, and nothing beyond that:
Account management: Processing registration, identity verification, secure login, and user profile updates.
Transaction processing: Handling deposits, withdrawals, and bonus payouts in MYR efficiently and transparently.
Service improvement: Analysing usage patterns to improve the interface, platform speed, and overall gaming experience.
Platform security: Detecting and preventing fraud, unauthorised access, and account misuse.
Service communications: Sending important notifications such as transaction confirmations, security alerts, and promotional information you have agreed to receive.
Legal compliance: Fulfilling obligations under Malaysian laws relating to data protection and online services.
We will not use your data for any other purpose without obtaining your consent first.
Cookie Use & Tracking
The tube8 platform uses cookies and similar tracking technologies to ensure smooth platform functionality. The cookies we use fall into three main categories:
Essential cookies: Required for secure login, session verification, and basic platform navigation. Cannot be disabled.
Performance cookies: Collecting anonymised data on how users interact with the platform for internal analytics purposes.
Preference cookies: Saves your language settings, theme preferences, and personal preferences so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your browser, but please note that disabling essential cookies may affect login functionality and account security.
Data Storage & Security
All personal data of tube8 users is stored on servers protected with high-level encryption. We apply industry-standard security protocols to ensure your information remains inaccessible to unauthorised parties.
Data will be retained for as long as your account is active, or for the period required to fulfil our legal obligations. Once an account is closed, data will be deleted within the specified timeframe unless the law requires it to be kept longer.
Our security team continuously monitors systems to proactively detect any threats or data breaches.
Sharing Information with Third Parties
Tube8 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share information in the following circumstances:
Payment service providers that process your RM transactions, subject to strict confidentiality agreements.
Relevant authorities in Malaysia when required by law or court order.
Third-party identity verification services used for KYC compliance purposes.
All third parties involved are required to comply with data protection standards equal to or higher than our own.
Your Rights as a User
Right to Access
You have the right to request a copy of all personal information we hold about you. Requests can be submitted via support email and will be processed within 14 business days.
Right to Rectification
If any of your personal information is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting our support team directly.
Right to Erasure
You may request the deletion of your account and personal data. Such requests are subject to our legal obligations, which may require us to retain certain records for a specified period.
Privacy Policy Updates
Tube8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or in-platform notification at least 7 days before the changes take effect. The latest version will always be available on this page along with the last updated date.
For any questions about this Privacy Policy or to submit a request regarding your personal data, please contact us at [email protected]. Our team will respond within 3 business days.
Your Data Is Safe with Us
We appreciate the trust you place in us when registering with tube8. If you have further questions, please check FAQ or log in to manage your account privacy settings.
